How to use Amazon Relay App

The Amazon Relay App is trusted by over 500,000 truck drivers worldwide, facilitating the movement of 4 million loads monthly. Designed as an all-in-one hub for drivers working with approved Relay carriers, the app streamlines operations by enabling users to:

• Onboard to Relay.
• Access their schedule.
• Perform asset inspections.
• Follow step-by-step load instructions.
• Navigate truck-safe routes.
• Review load history.
• Contact support.
• Report issues.

From owner-operators to large fleets, it’s no wonder the Amazon Relay App boasts ratings of 4.7/5 on iOS and 4.6/5 on Android. Here’s what makes it the go-to app for trucking professionals.

Comprehensive Navigation for Truck Drivers

The Amazon Relay App features truck-friendly navigation specifically designed for hauling Amazon loads. Here’s how the app ensures safe and efficient travel:

• Directs drivers straight to the facility’s entrance.
• Uses routes compatible with truck and trailer types.
• Avoids residential areas and low-bridge zones.
• Adheres to road class and weight restrictions.
• Dynamically adjusts routes based on traffic conditions.
• Sends hazard notifications when approaching unsafe areas.

Weather Alerts for Safer Trips

The driver-facing features of the Amazon Relay App include real-time weather tracking. Before each trip, drivers receive detailed, route-specific weather forecasts, updated every 10 minutes. Alerts notify drivers of severe weather conditions during their journey, helping them make informed and safe decisions. Carriers also benefit from real-time weather updates for every segment of their fleet’s route.

Load-Specific Instructions

Truckers love the Amazon Relay App for its tailored load management. The app provides step-by-step instructions unique to each shipment, including:

• Pickup and drop-off details.
• Notifications when loads are ready for pickup.
• Alerts for cancellations up to 5 hours before scheduled times.
• New load assignments added directly to the driver’s schedule.
• In-yard instructions for seamless operations.

“I love how the app scans the load ID barcode and immediately shows the pickup or drop-off details. It’s the most efficient setup I’ve seen.”

On-the-Go Driver Support

The Amazon Relay App ensures drivers have access to assistance throughout their trip with click-to-call support. Drivers can also report non-traffic delays, breakdowns, or mechanical issues directly through the app, making problem resolution quick and efficient.

Continuous Improvement with Feedback

To enhance the trucking experience, the Amazon Relay App gathers driver feedback at key touchpoints. Users can rate their experiences, including timing, staff interactions, and overall satisfaction. These insights are used to refine the app and ensure operations run smoothly for both drivers and carriers.

With features like real-time navigation, weather alerts, tailored load instructions, and driver support, the Amazon Relay App remains an indispensable tool for the trucking industry, setting the standard for efficiency and driver satisfaction