Bright Horizon Media s.r.o. (hereinafter referred to as the “Company,” “we”) offers digital educational courses that are accessible online. These Delivery Terms outline how access to purchased courses is provided and the Company’s related policies.
1. Delivery Format
1.1. All educational courses available on Dispatchmakers.com are delivered in a digital format.
1.2. Upon successful payment, access to the purchased course is provided through the User’s personal account on Dispatchmakers.com.
1.3. Course materials include:
- Video lessons;
- Articles;
- Quizzes and assignments.
2. Access Timing
2.1. Access to the course is granted automatically within minutes of successful payment.
2.2. In rare cases, delays may occur due to technical issues. If you do not receive access within 24 hours, please contact our support team.
3. Access Method
3.1. Access to the course is provided through the User’s personal account. To access the course:
- Register or log in to your personal account on Dispatchmakers.com;
- Navigate to the “My Courses” section;
- Open the available materials for the purchased course.
3.2. The Company is not responsible for access issues caused by:
- Technical failures on the User’s side (e.g., internet connection problems, incorrect device settings, etc.);
- Errors made during account registration.
4. Refund Policy
4.1. Educational courses are digital content provided in full upon purchase. Therefore, refunds are not available (see Terms of Use).
4.2. If the User encounters technical issues preventing access to the course, we provide assistance to resolve them.
5. Technical Requirements
To ensure proper access to the educational materials, the following are required:
- A modern web browser (Google Chrome, Mozilla Firefox, Safari, etc.);
- A stable internet connection;
- A device capable of video playback.
6. User Support
6.1. If you have questions or issues related to course access, contact our support team:
- Email: [email protected];
- Online form on Dispatchmakers.com.
6.2. We aim to respond to inquiries within 24 hours of receipt.
7. Changes to Delivery Terms
The Company reserves the right to make changes to these Delivery Terms. The current version of the Terms is always available on Dispatchmakers.com. By continuing to use the website after changes are made, you confirm your acceptance of the updated Terms.
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