Bright Horizon Media s.r.o. (hereinafter referred to as the “Company,” “we”) strives to ensure a high level of quality in the services provided. These Refund Terms describe the refund policy for educational courses purchased on the Dispatchmakers.com website.
1. Digital Nature of Products
1.1. All educational courses offered on the Dispatchmakers.com website are digital content.
1.2. Upon completing a purchase, the User is granted full access to the course through their personal account.
1.3. Due to the nature of digital content, which cannot be returned, refunds for purchased educational courses are not provided.
2. Exceptions to the Refund Policy
2.1. Refunds are possible only in the following cases:
- The User did not receive access to the course due to a technical error on the part of the Company;
- The Company cannot provide access to the purchased course within 7 business days from the date of purchase.
2.2. Requests for refunds due to personal preferences or changes in the User’s decision will not be accepted.
3. Refund Request Process
3.1. If you believe you are entitled to a refund, please contact our support team and provide the following information:
- Your name and contact details;
- Order number;
- A detailed description of the issue.
3.2. We will review your request within 5 business days and notify you of the outcome.
4. Alternative Solutions
4.1. If you experience technical difficulties accessing the course, our support team will make every effort to resolve the issue.
4.2. In the event of technical failures caused by the Company, we will provide renewed access or a replacement course.
5. Contact Information
For refund-related inquiries, please contact us at:
- Email: [email protected]
- Online form available on Dispatchmakers.com
6. Changes to the Refund Policy
6.1. The Company reserves the right to make changes to these Refund Terms. The current version is always available on the Dispatchmakers.com website.
6.2. By continuing to use the website after changes are made, you confirm your agreement to the updated terms.
Thank you for choosing Dispatchmakers.com!
